Last Updated: January 1, 2026
This Refund & Cancellation Policy outlines the procedures, guidelines, and terms governing flight ticket cancellations, refunds, schedule modifications, and credit redemptions. As an independent travel assistance agency, Airfare Reservation Help Travel acts as a facilitator. All flight refunds, cash redemptions, and travel vouchers are strictly subject to the fare rules, tariffs, and contracts of carriage established by the operating airline.
Airline tickets are classified into various fare categories, which dictate their refund eligibility. Customers should understand the rules corresponding to their purchased ticket class:
Under the United States Department of Transportation (DOT) guidelines, passengers are entitled to cancel a flight booking within 24 hours of purchase for a full refund without penalty, provided the reservation was made at least seven (7) days prior to the flight's scheduled departure. Our support desk strictly adheres to this regulation. However, please note that some carriers may exclude specific promotional or group booking classes from this policy.
If an operating airline cancels a flight, delays it significantly (typically defined by carriers as a delay exceeding 2 to 4 hours), or changes the itinerary's routing (such as adding an unplanned connection stop), passengers are legally entitled to a full refund to their original payment card under regulatory guidelines, regardless of their ticket's fare class. Airfare Reservation Help Travel's support desk will coordinate directly with the operating airline to process these involuntary refunds on your behalf.
Airfare Reservation Help Travel provides live, 24/7 human telephone support to help passengers navigate airline rules, verify credit balances, skip long carrier hold times, and process cancellation filings. To sustain this operation, we charge service desk fees for manual changes and cancellations. Please note that all voluntary service fees charged by Airfare Reservation Help Travel are non-refundable once the service is rendered. These fees represent independent compensation for our administrative actions and agent labor, and are separate from any refund decisions made by the operating airlines.
To initiate a refund request, passengers must follow our structured validation pipeline:
Once a cash refund is authorized by the operating carrier and processed by our billing department, the refund is returned to the original credit or debit card used during purchase. The speed of credit reflection depends on banking institutions:
When an airline issues a travel credit in lieu of a refund, the credit is governed by specific airline terms:
Some airlines permit refunds or waive cancellation penalties for non-refundable tickets under extreme circumstances, including passenger death, severe medical illness, or involuntary military redeployment. In these situations, the passenger (or their legal representative) must submit official supporting documentation (such as a death certificate or signed doctor's letter on hospital letterhead). Our support agents will present these documents to the operating airline to advocate for a policy waiver, though final approval remains at the sole discretion of the carrier.
Failing to board a flight without canceling the booking prior to the airline's check-in window is classified as a "No-Show". Under standard airline conditions of carriage, No-Show status results in the immediate forfeiture of the entire ticket value, rendering the ticket ineligible for refunds, changes, or travel credits of any kind.
For questions regarding flight cancellations, refund eligibility assessments, or checking the status of an ongoing carrier refund, please contact our support desk: